Support
We're here to help. Find answers to common questions or contact us directly.
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Frequently Asked Questions
How do I import a bank statement?
Open the app and tap the "+" button on the home screen. Select "Import Statement" and choose a PDF file from your device. The app will automatically extract transactions and add them to your account.
Why isn't my bank statement parsing correctly?
We support many bank formats, but some may not be fully supported yet. If you'd like to help us add support for your bank, you can optionally share a statement (with your consent) to help us create a parsing template. Go to Settings → Help Improve Bank Support.
Is my financial data secure?
Yes. All your data is stored locally on your device and encrypted using iOS Data Protection. We never have access to your financial data because it never leaves your device. See our Privacy Policy for details.
How do I cancel my subscription?
Subscriptions are managed through Apple. Go to iOS Settings → [Your Name] → Subscriptions → Chortke → Cancel Subscription. You'll continue to have access until the end of your current billing period.
How do I delete all my data?
Go to Settings → Delete All Data. This will permanently remove all transactions, accounts, and settings from your device. Since we don't store your data on our servers, there's nothing for us to delete.
Can I export my data?
Yes. Go to Settings → Export Data to export your transactions in CSV format. You can use this to back up your data or import it into other applications.
What iOS version is required?
Chortke requires iOS 16 or later. Some features may require newer iOS versions for optimal performance.
How do I request a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com to request a refund for any App Store purchase.
Data Deletion Request
If you shared a bank statement with us and would like it deleted immediately (instead of waiting for the automatic 14-day deletion), you can request deletion here:
Request Data DeletionResponse Time
We typically respond to support requests within 24-48 hours. For urgent issues, please include "URGENT" in your email subject line.